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COVID-19 update: Client advice on what to do during the Coronavirus pandemic

Client Charter

Our Promise to You

Our Client Charter

  • We will always greet you and your pet with a smile.
  • You will only ever be seen by fully qualified vets and trained nurses using the most suitable equipment and medicines available.
  • We will endeavour to discuss any costs with you before they arise.
  • We will always treat your pet as if it was our own, with total care and attention.
  • In the consultation room we will always listen to you to understand the nature of your concerns and explain the treatment options available to you.
  • We will regularly seek your feedback to try and improve our service to you.